Shipping Policy

Shipping Policy 
We offer standard shipping for all orders purchased through thefactorykl.com
Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
For in-stock items, depending on the shipping method you select, your order should be processed and ship within 2 - 5 working days after order verification and credit approval.
Shipping rate may according to your location. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
All shipments are processed in our Malaysia facility to both east and west Malaysia.
Orders will be processed and shipped once credit card authorization is received.
You will not be billed for items purchased with a credit card until the items have shipped.
International: We currently do not ship items purchased from this website to any other destination outside of Malaysia.
Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
Due to COVID-19 and high volume, delivery times may be longer than normal.