Return Policy
Exchanges (if applicable)
Defective or damaged items are subjected to a replacement. If an exchange of an equivalent item is required, kindly send us an email at thefactoryklsdnbhd@gmail.com and post your item to No.2-32, PV128,Jalan Genting Kelang,53300,Setapak,Kuala Lumpur
Defective or damaged items are subjected to a replacement. If an exchange of an equivalent item is required, kindly send us an email at thefactoryklsdnbhd@gmail.com and post your item to No.2-32, PV128,Jalan Genting Kelang,53300,Setapak,Kuala Lumpur
Shipping (return)
To return your product, kindly mail your product to No.2-43A, PV128, Jalan Genting Kelang,53300,Setapak,Kuala Lumpur
To return your product, kindly mail your product to No.2-43A, PV128, Jalan Genting Kelang,53300,Setapak,Kuala Lumpur
Customer from Local (Malaysia) are entitled to claim Shipping fee return fee from The Factory KL.
Customers from abroad wishing to return products are kindly requested to ship the items to our company's showroom for a refund process. Please note, we are unable to cover international shipment fees, and customers are responsible for all shipping charges associated with the return. Upon receipt of the returned items at our showroom and verification that the products are in new and unused condition, we will initiate the refund to the customer.